IT Support Mitarbeiter*in (m/w/d) - Schul-IT Expert Berlin
On-site
Core
Providing direct on-site IT support to users and ensuring smooth operation of IT systems across multiple locations.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Stable IT infrastructure and user productivity
Domain
Education / IT Services
Deliverable
client delivery
Required skills
Windows workstations, Office applications, ticketing systems, 1st & 2nd level support, system monitoring, documentation
Preferred skills
Practical experience in IT support or helpdesk, vocational training in IT (e.g., System Integration)
Responsibilities
Support users directly on-site, work in the IT Service Desk, handle client issues via phone/email/in-person, create and document tickets, monitor customer systems and perform checks