Pasante de Help Desk
Core
IT support trainee providing first-level assistance to users, learning systems and team dynamics through guided tasks.
Role type
Help Desk Trainee
Builds
IT support services for end-users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Windows OS, hardware, peripherals, office productivity tools, ticketing systems, Active Directory basics, technical documentation
Preferred skills
AI tools, automation tools, English reading
Responsibilities
Provide first-level user support, register and track incidents, resolve basic software/hardware/connectivity issues, escalate complex cases, install/configure equipment and software, document solutions
Seniority
Intern / Trainee