Mitarbeiter Vertrags- und Schadensservice (m/w/d)
Core
Handling inbound customer service calls and written communications for policy changes, claims, and contract inquiries.
Role type
Customer service representative (insurance/financial services)
Builds
Customer support interactions for insurance and financial service clients
Domain
Insurance and Financial Services
Deliverable
client delivery
Required skills
Contract administration, claims processing, CRM system usage, MS Office, German language proficiency
Responsibilities
Telephone and written support for existing customers, processing contract modifications and claims, providing contract information, maintaining customer data in CRM, escalating complex issues to specialist departments