Telefonist (m/w/d)
Core
Answer incoming calls, route them to the right contacts, handle customer inquiries, document conversations, and coordinate appointments.
Role type
Customer service telephone operator
Builds
Professional customer support and administrative coordination
Domain
Professional recruitment / Human resources
Deliverable
client delivery
Required skills
Communication, patience, data entry, MS Office, organization
Preferred skills
Commercial training, experience in call center or customer service, pleasant voice
Responsibilities
Answer incoming calls and route them to the appropriate contacts; Handle customer inquiries and ensure friendly, solution-oriented communication; Document conversations and maintain customer data in the internal system; Support administrative tasks and coordinate appointments; Contribute to a positive first impression of the company.
Seniority
Entry-level / Junior