Head of Customer Service (m/w/d)
Core
Leading the DACH Customer Service team with a focus on expansion, efficiency, and service quality.
Role type
Senior leadership (Head of Customer Service)
Builds
Customer service operations and processes for a client in Ratingen
Domain
Customer Service / Operations
Required skills
Team leadership, data-driven decision making, process optimization, system development, transformation management, AI solution understanding
Preferred skills
Experience with AI-supported customer service solutions
Responsibilities
Operate and steer the DACH Customer Service team, make data-based decisions, develop processes and structures, drive transformations, establish best practices
