Mitarbeiter Auftragsabwicklung & Kundenservice (m/w/d)
Core
Handling service and calibration orders, creating cost estimates, and serving as the primary contact for customers regarding pricing, delivery times, and complaints.
Role type
Order processing and customer service specialist
Builds
Service and calibration order workflows for an international company
Domain
Industrial manufacturing / Technical services
Required skills
Order processing, cost estimation, customer communication, ERP system usage, technical diagnosis interpretation, logistics coordination
Preferred skills
SAP, Salesforce, MS Office
Responsibilities
Recording, reviewing, and processing service and customer orders in the ERP system; Creating cost estimates based on technical diagnoses; Acting as the contact person for customers regarding prices, delivery times, and complaints; Collaborating closely with technical departments, logistics, and outside sales; Monitoring orders and deadlines to ensure timely processing
Seniority
Entry-level to Mid-level, operational IC