Customer Service Representative
Hybrid
Core
Handle service requests, logistics, and customer inquiries for calibration and repair of Fluke units in the EMEA region.
Role type
Customer Service Representative (Service Desk)
Builds
Service orders, pickup labels, and logistics coordination for equipment repair/calibration
Domain
Industrial instrumentation / Calibration and Repair
Deliverable
client delivery
Required skills
Customer inquiry handling, system data entry, logistics coordination, KPI monitoring, problem solving
Preferred skills
Dutch language, MS Office proficiency
Responsibilities
Handle internal and external customer inquiries via phone or email, Create service orders in systems for equipment repair or calibration, Prepare and provide pickup labels and dangerous goods information, Monitor KPIs and apply problem solving to close gaps
Seniority
Entry to Mid-level