IT Supporter/in (m/w/d)
Core
1st- and 2nd-level IT support for applications, systems, and networks, including data management and workstation administration.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT support services for a client's applications, systems, and networks
Domain
IT Infrastructure & Support
Required skills
IT support, troubleshooting, data management, documentation, hardware/software installation and configuration, workstation administration
Preferred skills
Database management, network technologies, IT infrastructure, shop systems, cash register technology, ERP systems
Technologies
Ticketing systems, hardware, software, databases, networks
Responsibilities
Process and resolve support requests at 1st and 2nd level, troubleshoot and solve issues for applications, systems, and networks, manage and ensure data quality, document issues in the ticketing system, install, configure, and maintain hardware and software, administer and support IT workstations
Seniority
Entry to Mid-level