IT Support Engineer (1st/2nd line)
Core
First and second line IT support engineer responsible for troubleshooting hardware, software, and network issues, managing user lifecycles, and deploying devices for employees.
Role type
1st/2nd line IT Support Engineer
Builds
Internal IT infrastructure and user access
Domain
Corporate IT / Fintech
Required skills
Windows and MacOS troubleshooting, Active Directory and Google Workspace administration, hardware deployment, network basics, user lifecycle management, documentation
Preferred skills
ITSM tools (ManageEngine, Jira), PowerShell scripting, ITIL, AI-assisted automation
Technologies
Windows, MacOS, Google Workspace, Active Directory, ManageEngine, Atlassian Jira, PowerShell
