IT-Help Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
First-level IT support agent responsible for resolving customer IT incidents and service requests.
Role type
1st Level IT Service Desk Agent
Builds
IT service stability and customer support
Domain
IT Service Management (ITIL)
Deliverable
client delivery
Required skills
1st Level Support, Azure familiarity, Office 365, Windows 10/11, ITIL processes, ticket management, software updates, escalation management, ITSM tools
Preferred skills
Service Desk experience, Knowledge Management, hardware/software troubleshooting
Technologies
Azure, Office 365, Windows 10, Windows 11, ITSM tools