IT-Support Spezialist (m/w/d)
Core
2nd and 3rd-level IT support specialist handling complex technical problems, server/client administration, and network troubleshooting for internal users and customers.
Role type
mid-level IT support specialist (2nd/3rd level)
Builds
IT support services and technical solutions
Domain
IT infrastructure and support
Required skills
server and client OS administration, network technologies and protocols, complex problem analysis, ticket documentation
Preferred skills
flexible work arrangements, home office capability
Technologies
Windows, Linux
Responsibilities
handling 2nd and 3rd level support requests, collaborating with 1st-level support, consulting users on technical issues, documenting support cases and troubleshooting tickets, independently analyzing and solving complex technical problems