IT Help Desk Technician - Managed Services
Core
Provide technical support for hardware, software, and network infrastructure across diverse environments including Windows, Mac, and Linux systems.
Role type
IT Help Desk Technician
Builds
Support for client environments and internal IT operations
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Active Directory management, Windows OS support, network troubleshooting, hardware setup, ticket management, documentation
Preferred skills
CompTIA A+, CompTIA Network+, Multi-Factor Authentication setup
Technologies
Active Directory, Windows, Linux, Mac OS, TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, Office 365, Duo MFA/SSO, Anti-virus
Responsibilities
Conduct regular maintenance on servers and networks, troubleshoot and resolve basic hardware and software issues, manage dispatch support tasks including answering calls and assigning tickets, create and maintain detailed documentation, provide after-hours support on a rotating schedule
Seniority
Entry to Mid-level, hands-on IC