Network Engineer
Core
Provide technical support and issue resolution to clients for Windows desktops, laptops, servers, and network infrastructure via email, phone, and remote connection.
Role type
Level 2 Network Engineer (Managed Services)
Builds
IT support services for remote clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Active Directory, Windows Server, Exchange, VMware, DHCP, DNS, TCP/IP, Linux, Microsoft Office 365, Firewall management, Backup solutions, Hardware support, Mac OS X
Preferred skills
Associate degree, High school diploma
Technologies
Active Directory, Linux, Network, Office 365, TCP/IP, VMware, Windows
Responsibilities
Resolve escalated issues from Level 1 engineers, provide technical support via multiple channels, deliver personalized customer service, collaborate with Sales to develop solutions, provide rotating on-call support including on-site visits.
Seniority
Mid-level, hands-on IC