IT-Support (m/w/d) 1st- und 2nd-Level
Remote
Core
Provide 1st and 2nd-level IT support including incident and problem management, workstation setup/maintenance, and user account administration.
Role type
IT Support Specialist (1st/2nd Level)
Builds
Client support services and IT infrastructure maintenance
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Helpdesk systems, Windows Server, Active Directory, Incident Management, Problem Management, Service Request Management, User Account Administration, Hardware/Software Installation
Preferred skills
Windows Servers, Active Directory
Responsibilities
Handle incident and problem management, Install and maintain workstations, Monitor system components, Process service requests, Manage user accounts and permissions
Seniority
Mid-level, hands-on IC