IT Support Spezialist (w/m/d)
Core
IT Support Specialist resolving technical issues, optimizing systems, and supporting users in business processes.
Role type
IT Support Specialist
Builds
IT stability and optimized service processes for business users
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
ITIL, network administration, server management, database administration, virtualization, MS Office, client hardware, peripheral devices, mobile device management
Preferred skills
German (fluent), English (fluent)
Responsibilities
Troubleshoot IT incidents in business processes, perform root cause analysis, consult colleagues on standardized IT processes, document work in Service Desk, act as escalation point for service providers, handle service and support requests from IT staff and end-users