IT Support
Core
First line of support for teams across multiple offices, keeping systems running and resolving issues to ensure business continuity.
Role type
IT Support Specialist (Tier 1/2)
Builds
Maintains computer, network, and peripheral operations for a global finance organization.
Domain
Finance / IT Operations
Required skills
hardware troubleshooting, networking (LAN/WAN, Wi-Fi), ticketing systems, user account management, SLA management, remote/on-site support, documentation
Preferred skills
automation, complex problem solving, cross-functional collaboration
Technologies
ticketing systems, LAN/WAN, Wi-Fi, IP cameras, printers, Wi-Fi access points
Responsibilities
Monitor ticketing system for timely responses; manage user accounts and access rights; install and configure hardware/software/peripherals; perform on-site and remote troubleshooting; prepare reports on ticket trends and SLA compliance.
Seniority
Mid-level, hands-on IC