IT-Help Desk Agent (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
First-level IT support agent responsible for resolving technical incidents and service requests for end-users.
Role type
IT Help Desk Agent (1st Level Support)
Builds
Stable IT operations and user support via ticketing systems
Domain
IT Service Management / Enterprise IT Support
Deliverable
client delivery
Required skills
1st Level Support, Azure, Office 365, Windows 10, Windows 11, ITIL framework, ITSM tools, English, German
Responsibilities
Manage 1st Level Incidents, support users with service requests, integrate ITIL recommendations, provide status updates, maintain knowledge base, assist with hardware and software usage