Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter - hybrides Arbeit
Core
Provide IT support and ensure stable IT system operations for a leading telecommunications provider via phone, email, and ticketing systems.
Role type
IT Helpdesk / Data Center Technician
Builds
Stable IT systems and efficient user support for a telecommunications client
Domain
Telecommunications / IT Operations
Required skills
IT training (System Integration), Microsoft Office environment expertise, ticket management, process optimization, on-site actions, hardware component exchange, documentation management
Preferred skills
High learning agility, shift work readiness, analytical thinking, independent problem-solving, communication, teamwork, English (written and spoken)
Responsibilities
Offer IT customer support via phone, email, and ticketing systems; Create, process, and qualify tickets; Optimize existing Datacenter processes; Handle incidents and escalate to downstream teams; Set up users in Microsoft Office environment; Conduct on-site actions and coordinate external service providers; Exchange components and media according to specifications; Create and maintain IT documentation
Seniority
Entry to Mid-level, hands-on IC