Mitarbeiter Service Desk (m/w/d) im Finanzsektor - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support specialist for a financial sector client, handling customer inquiries, coordinating service orders, and monitoring infrastructure operations.
Role type
1st-Level IT Service Desk Agent
Builds
IT service operations and incident resolution for financial clients
Domain
Financial Services / IT Support
Required skills
IT experience, incident management, service request handling, change coordination, ticket system proficiency (Jira, ServiceNow), reporting, documentation
Preferred skills
Financial industry knowledge (banks, stock exchanges), German (fluent), English (fluent)
Responsibilities
Serve as central contact for customer inquiries, plan and coordinate service orders, act as interface between 1st-level and 2nd/3rd-level support, monitor and proactively ensure infrastructure operations, prioritize and coordinate incidents/problems/service requests/changes, create reports for quality monitoring and billing, document and maintain processes in ticket systems
Seniority
Entry to Mid-level, hands-on IC