Second Level Support (m/w/d)
Hybrid
Core
Providing second-level IT support by handling escalated tickets, collaborating with 1st and 3rd level teams, and training 1st level staff.
Role type
Second Level IT Support Specialist
Builds
IT support solutions for internal customers
Domain
IT Services / Helpdesk
Required skills
IT support experience, end-user device and printer management, Active Directory, Azure AD, technical training
Responsibilities
Answering escalated phone and written inquiries from 1st level support, collaborating with 3rd level support and business units on unresolved issues, conducting training sessions for 1st level support staff