Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter in Frankfurt
Core
Provide IT support and maintain systems for a telecommunications client via phone, email, and ticketing systems while performing on-site data center tasks.
Role type
IT Helpdesk and Data Center Technician
Builds
IT support services and operational stability for a telecommunications client
Domain
Telecommunications / IT Operations
Required skills
Microsoft Office environment, ticket management, on-site hardware handling, process documentation, stakeholder coordination
Preferred skills
System integration training, shift work readiness, English communication
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Handle 1st level service desk tickets and escalate to 2nd level, perform on-site device inspections and component swaps, set up user environments, coordinate external service providers, optimize data center processes
Seniority
Entry-level to Mid-level, hands-on IC