IT Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Providing 1st-level IT support to end-users, managing incidents, and assisting with service requests and device provisioning.
Role type
1st-level IT Service Desk Agent
Builds
IT services and device support for end-users
Domain
IT Service Management (ITSM)
Deliverable
client delivery
Required skills
ITIL standards, Office 365, Windows 10/11, Azure (password resets), ITSM (Valuemation), SLA adherence, ticketing systems, knowledge management
Preferred skills
Service Desk experience
Technologies
Office 365, Windows 10, Windows 11, Azure, Valuemation
Responsibilities
Handle 1st-level incidents and service requests, assist with hardware and software setup, communicate ticket status and resolve issues, maintain knowledge base, adhere to SLAs
Seniority
Entry-level to Junior