Quereinstieg IT I First Level Support I Technischer Support (m/w/d)
Core
First Level Support role handling user IT inquiries, technical troubleshooting, and equipment management for a digital services company.
Role type
First Level IT Support Specialist
Builds
IT support services and user access management
Domain
IT Services / Digital Services
Deliverable
client delivery
Required skills
IT troubleshooting, hardware and software support, ticket management, user access administration, documentation, communication
Preferred skills
IT affinity, structured work style, learning agility
Technologies
Ticketing systems, IT equipment
Responsibilities
Answering user IT questions and technical issues, analyzing and documenting support requests via phone/email/ticketing system, assisting with hardware and software problems, escalating complex issues, managing user accounts and access rights, setting up and distributing IT equipment, maintaining documentation and knowledge bases