Mitarbeiter IT-Service Desk (m/w/d)
Core
First point of contact for internal users, handling IT incidents and service requests in a modern IT operations environment.
Role type
1st-Level IT Service Desk Specialist
Builds
IT support services for internal users
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
IT technical training, 1st-level support experience, ticketing systems, German (fluent), English (good), communication, structured work, reliability
Responsibilities
Serve as first contact for internal users regarding IT issues, analyze and process incidents at 1st-level support, record and track requests in the ticketing system, prioritize support requests, escalate complex issues to specialized departments, create and maintain FAQs and service templates
Seniority
Entry-level to Junior