IT-Support-Mitarbeiter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Providing IT support for hardware and software issues, maintaining production PCs and network cabinets, and ensuring smooth IT system operations for a packaging industry company.
Role type
IT Support Specialist (Helpdesk)
Builds
IT systems and support services for internal users
Domain
Packaging industry / IT Infrastructure
Required skills
IT support experience, Helpdesk experience, Hardware troubleshooting, Software troubleshooting, Ticket management, Database administration, Documentation management, MS Office, Sage, Quality management systems
Preferred skills
Knowledge of product and materials, Experience with integrated quality management systems
Technologies
MS Office, Sage
Responsibilities
Handle user support for hardware and software problems, Participate in various projects and take over smaller project tasks independently, Receive and process IT issues via phone, email, and in person, Maintain ticket tools and handle changes, Administer and maintain master data, databases, and documentation, Serve as contact person for all IT questions, Maintain PCs and network cabinets in production
Seniority
Entry-level to Mid-level, hands-on IC