Kundensupport-Mitarbeiter (w/m/d) im 1st-Level
Core
Handling, analyzing, and resolving first-level user inquiries and incidents for a client company.
Role type
1st-level IT support specialist
Builds
IT support services for client organizations
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT training (e.g., System Integration Specialist), incident management, ticket system administration, knowledge base management, troubleshooting, communication
Preferred skills
experience in IT support, knowledge of current operating systems
Technologies
Ticket systems, Knowledge bases, Operating systems
Responsibilities
Recording, analyzing, and processing user inquiries; Classifying and forwarding requests to specialized departments; Creating and processing incidents; Troubleshooting and resolving errors; Escalating tickets to 2nd-level support; Maintaining the ticket system and expanding the knowledge base