First-Level-Supporter (m/w/d) - hybrides Arbeiten - hybrides Arbeiten (Remote & Präsenz)
Core
First-level support specialist serving as the primary point of contact for technical inquiries and incidents for clients.
Role type
First-Level Support Engineer
Builds
Incident and service request management for a variety of applications and technologies
Domain
IT Support / Linux Administration
Deliverable
client delivery
Required skills
RedHat Linux administration, Linux system administration, incident management, service request management, knowledge base maintenance, video creation, cross-functional communication
Preferred skills
IT vocational training (IT-Fachinformatiker), English language proficiency
Technologies
RedHat Linux, Jira, Confluence
Responsibilities
Manage incidents and service requests, support a variety of applications and technologies, act as the interface between IT and business units, contribute to user video creation and knowledge base maintenance
Seniority
Entry-level to Mid-level, hands-on IC