Sozialversicherungsfachangestellter Leistungsbearbeitung & Kundenservice (m/w/d)
Core
Handling customer service requests and processing benefit applications for statutory health insurance, including rehabilitation, dental replacement, and household help services.
Role type
Social Insurance Specialist (Performance Processing & Customer Service)
Builds
Customer service interactions and administrative processing of insurance benefit claims
Domain
Insurance / Health Insurance
Deliverable
client delivery
Required skills
Knowledge of benefit law, written and oral communication, customer service orientation, problem-solving, structured independent work
Preferred skills
Team spirit
Responsibilities
Consulting customers on statutory health insurance benefits, processing applications for rehabilitation, dental replacement, and household help, communicating with insured persons via phone and writing, collaborating with internal and external partners, actively shaping customer-friendly processes