TPA Client Service Representative I
Core
Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts, and Health Savings Account (HSA) Plan or COBRA clients.
Role type
Client Service Representative (Benefits Administration)
Builds
Client support and claims resolution for employee benefits plans
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Coverage determination, IRS guideline application, Client education, Issue resolution, Documentation, System maintenance
Preferred skills
Flexible Benefits experience, Flexible Benefits administration experience
Responsibilities
Address and resolve client questions and issues, Identify coverage gaps and offer solutions, Document customer contact in client management system, Maintain daily client management functions, Keep abreast of regulations (HIPAA, §125, §132, HSAs, COBRA), Teach clients plan specifics and online tools usage
Seniority
Entry-level
