Claims Assessor (Customer Service)
Hybrid
Core
Answer inbound calls to support and guide customers through their health claims journey, including overnight care, outpatient treatment, diagnostic tests, scans, and aftercare.
Role type
Customer service claims assessor
Builds
Specialist private treatment access for customers
Domain
Private medical insurance
Deliverable
client delivery
Required skills
Excellent communication, empathy, fact-finding, meticulous attention to detail, decision-making
Preferred skills
Knowledge of insurance products or financial services