IT Support Specialist (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Provide technical support for IT infrastructure, user application issues, and device lifecycle management across multiple platforms.
Role type
IT Support Specialist (Helpdesk)
Builds
IT support services for end-users and device management for German locations
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
IT infrastructure support, user application support, device lifecycle management, IT helpdesk software (Freshservice), multi-platform support (Windows, MacOS, Android, iOS), VPN and VMware Horizon administration, IMAC workstation management, video conferencing solutions, inventory management
Preferred skills
Freshservice experience, German language fluency, English proficiency
Technologies
Microsoft 365, VMware Horizon, Freshservice, Windows, MacOS, Android, iOS
Responsibilities
Support users with technical application questions, assist with device lifecycle processes including onboarding and starter kit creation, maintain workstations, support video conferencing solutions, manage IT inventory
Seniority
Mid-level, hands-on IC
