IT-Prozessmanager (m/w/d) IT-Service-Management (ITIL/COBIT)
Core
Responsible for building and optimizing IT Service Management (ITSM) processes, platforms, and governance within a mutual insurance group.
Role type
Senior IT Process Manager (ITSM/Governance)
Builds
ITSM platforms (Matrix42, Jira) and governance frameworks
Domain
Insurance / IT Service Management
Required skills
ITIL framework expertise, COBIT framework knowledge, process modeling (BPMN), ITSM platform configuration, audit coordination, training facilitation, KPI definition, regulatory compliance adaptation
Preferred skills
SAFe framework experience, DORA standards knowledge, regulated industry experience (banking/insurance), workshop organization
Technologies
Matrix42, Jira, BPMN
Responsibilities
Define and optimize interfaces between IT processes and departments, measure success via KPIs, advise IT management on governance, coordinate internal and external audits, deliver training and workshops on IT processes
Seniority
Senior, hands-on IC