IT Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
1st-Level IT support for end-users, handling incidents, service requests, and device/software administration.
Role type
1st-Level IT Service Desk Agent
Builds
IT services and device support for end-users
Domain
IT Service Management (ITSM)
Deliverable
client delivery
Required skills
ITIL standards, Office 365, Windows 10/11, Azure (password resets), ITSM (Valuemation), SLA adherence, ticketing systems, knowledge management
Preferred skills
Service Desk experience
Technologies
Office 365, Windows 10, Windows 11, Azure, Valuemation
Responsibilities
1st-Level support for IT end-users, managing 1st-Level incidents, advising users on IT services and device provisioning, handling service requests and incidents, applying ITIL standards, assisting with hardware and standard software, communicating ticket status and resolving issues, maintaining a knowledge base
Seniority
Entry to Mid-level, hands-on IC