IT Support Mitarbeiter 1st-2nd Level (m/w/d)
Core
Provide 1st & 2nd level IT support to end users, ensuring reliable IT operations through user account management, server administration, and client device configuration.
Role type
Mid-level IT Support Specialist (1st & 2nd Level)
Builds
User accounts, server services, and client devices for a mid-sized enterprise in the Ruhr region.
Domain
IT Service Management / Windows Server Administration
Required skills
Active Directory management, Windows Server administration, DNS & DHCP management, ticketing systems, PC imaging and configuration, network troubleshooting, GPO implementation
Preferred skills
System integration training, TCP/IP knowledge, self-learning ability
Technologies
Windows Server, Active Directory, DNS, DHCP, GPO, Ticketing Systems
Responsibilities
Manage Active Directory user accounts and permissions, administer Windows Server updates and services, resolve client and server support tickets, configure PCs and integrate new devices into the network, analyze and troubleshoot network issues, maintain technical documentation
Seniority
Mid-level, hands-on IC