First-Level-Supporter (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
First-level support specialist handling technical inquiries, incidents, and service requests for a client in the Frankfurt area.
Role type
First-Level Support Engineer (Linux)
Builds
IT support services and knowledge base content for enterprise clients
Domain
IT Infrastructure / System Administration
Deliverable
client delivery
Required skills
RedHat Linux administration, Linux system administration, incident management, service request management, application support, knowledge base creation, video production
Preferred skills
Second-level support experience, heterogeneous environment management
Technologies
RedHat Linux, Jira, Confluence
Responsibilities
Serve as the first point of contact for technical inquiries and incidents, administer applications and tools, represent IT to business units, contribute to user videos and knowledge base
Seniority
Mid-level, hands-on IC