1st Level Support (m/w/d)
Core
First point of contact for internal users regarding IT problems and requests, handling hardware and software issues at workstations and printers.
Role type
1st Level IT Support Specialist
Builds
Resolves end-user IT incidents and requests
Domain
IT Support / Desktop Administration
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, Windows OS support, Office applications support, ticketing systems, user account management, access rights configuration
Preferred skills
IT support experience, error analysis, communication skills, patience, teamwork