Leiter Vertriebsinnendienst (m/w/d)
Core
Leading the internal sales service (Vertriebsinnendienst) for awnings, terraces, and glass systems, managing two teams and ~15 employees to ensure high service levels and process efficiency.
Role type
Senior management (Team Lead/Manager)
Builds
Internal sales service operations for awnings and outdoor living products
Domain
Manufacturing / Outdoor Living / Sun protection
Required skills
Team leadership, process analysis and optimization, capacity planning, KPI management, strategic planning, ERP system proficiency, cross-functional collaboration
Preferred skills
Sales background, business administration, digitalization projects, stakeholder management
Responsibilities
Lead and discipline the internal sales service team, plan personnel and capacity, analyze and optimize processes, improve order processing speed and quality, drive digitalization projects, handle escalated customer issues, collaborate with sales, logistics, and IT
Seniority
Senior, hands-on IC