Teamleiter Customer Service (m/w/d)
Core
Leading a customer service team in Krefeld, Germany, focusing on customer retention, complaint management, and team supervision.
Role type
Team Leader, Customer Service
Builds
Customer service operations and team performance
Domain
Retail / Customer Service
Required skills
Team leadership, customer relationship management, complaint handling, MS Office proficiency, German (fluent), English (fluent)
Preferred skills
Commercial training background, experience in complex situations
Responsibilities
Conducting employee interviews, providing technical and disciplinary leadership, ensuring quality standards, consulting existing and new customers, creating and tracking offers, managing complaints and customer feedback, collaborating with internal departments, documenting customer contacts
