IT-Helpdesk (m/w/d)
Core
Provide 1st and 2nd-level technical support, analyze and resolve IT incidents, and set up workstation systems.
Role type
IT Helpdesk Technician
Builds
IT support services for end-users
Domain
IT Services
Deliverable
client delivery
Required skills
Microsoft OS, Microsoft Office, ticket system management, documentation creation, hardware setup (PCs, NCs, printers), software installation
Responsibilities
Analyze and resolve technical disturbances, participate in system implementation projects, create and maintain helpdesk documentation, set up workstation systems
Seniority
Entry-level