IT-Support im 1st & 2nd Level Support (m/w/d)
Core
Handling IT customer requests and incidents, performing maintenance, and managing IT systems in a Windows environment for a logistics company.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT system operations and incident resolution for internal clients
Domain
Logistics / IT Infrastructure
Required skills
Windows client and server administration, virtual system management, ticketing systems, asset management, hardware setup (laptops, printers, phones, networks)
Preferred skills
None stated
Technologies
Microsoft Windows, Matrix 42
Responsibilities
Responding to and resolving IT customer inquiries and incidents, performing regular maintenance tasks, serving as the primary contact for IT issues, managing on-call duties, setting up and administering IT systems, documenting and evaluating requests in ticketing and asset management systems
Seniority
Entry-level to Mid-level