IT-Support (m/w/d) 1st- und 2nd-Level
Hybrid
Core
Providing 1st and 2nd-level IT support for clients through incident and problem management, hardware/software setup, and user account administration.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Workplace technology (hardware and software) and user access profiles
Domain
IT Services / Client Support
Deliverable
client delivery
Required skills
Incident & Problem Management, Helpdesk Systems, Windows Server Systems, Active Directory, Hardware Installation, Software Updates, User Account Management, System Monitoring
Preferred skills
Complex technical problem solving
Responsibilities
Accepting and analyzing trouble tickets, Installing and maintaining workplace technology, Monitoring system components, Processing service requests for equipment and user changes, Managing user accounts and access permissions