1st & 2nd Level Support (m/w/d)
Core
Providing 1st and 2nd level IT support to customers via phone, email, and remote assistance to ensure stable and efficient system operations.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Stable and efficient IT operations for end-users
Domain
IT Services / Microsoft Technologies
Deliverable
client delivery
Required skills
IT support experience, Microsoft environments (Windows, M365, Teams, Azure AD), hardware and software installation and configuration, troubleshooting and root cause analysis, user training, technical documentation
Preferred skills
Structured and proactive work style, calm under pressure
Technologies
Windows, Microsoft 365, Teams, Azure AD
Responsibilities
Answering technical inquiries via phone, email, or remote desktop; analyzing and resolving IT incidents; installing and configuring hardware and software; documenting technical processes and solutions; conducting user training sessions
Seniority
Mid-level, hands-on IC