IT-Support-Spezialist (m/w/d)
Core
Onsite IT support specialist providing 1st and 2nd-level support for end-users, handling hardware/software repairs, installations, and ticket management in a client environment.
Role type
Onsite IT Support Specialist
Builds
IT operations stability and user productivity
Domain
IT Services / Enterprise IT
Deliverable
physical/clinical work
Required skills
Hardware repair, software installation, ticket system management, ITIL process documentation, client communication, onsite troubleshooting
Preferred skills
Industrial customer environment experience, proactive work style, empathy
Technologies
Ticket systems, ITSM tools, client hardware/software
Responsibilities
Handle 1st and 2nd-level support tickets for end-users, perform onsite hardware and software repairs and installations, communicate with hardware manufacturers for claims, document ITSM processes according to ITIL
Seniority
Mid-level, hands-on IC