IT-Supporter (m/w/d) im User-Helpdesk
Core
IT support specialist handling user helpdesk tickets, deploying and configuring Windows workstations, and ensuring IT infrastructure functionality for a financial services client.
Role type
IT support specialist (user helpdesk)
Builds
Windows workstations and standard software applications
Domain
Financial services
Required skills
IT training or experience, Windows proficiency, ticketing systems, 2nd level administration collaboration, documentation
Preferred skills
User support experience, self-directed work, team communication, customer orientation, meticulous work style
Responsibilities
Accept and prioritize incident reports and IT requests via ticketing system, phone, and email; Deploy and configure Windows workstations; Ensure functionality of IT infrastructure and software applications; Collaborate with 2nd level administration and other IT teams; Document workarounds and solution approaches