Mitarbeiter (m/w/d) im IT-Onsite-Support in Frankfurt - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Providing 1st & 2nd level onsite IT support for clients, including hardware/software installation, repairs, and ticket management.
Role type
Onsite IT Support Technician
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software installation, ticket system management, client communication, ITIL process knowledge, data transfer
Preferred skills
Industrial customer environment experience, proactive work style, empathy
Technologies
PC, printers, smartphones, tablets, ticket systems
Responsibilities
Handle 1st & 2nd level support tickets on-site, perform hardware and software installation and repairs, communicate with hardware manufacturers for claims, document work in ticket system, assist in expanding ITSM processes
Seniority
Mid-level, hands-on IC
