IT Support & Process Specialist (m/w/d)
Core
Handling IT incidents and service requests via 1st and 2nd-level support, managing tickets, and ensuring service quality.
Role type
IT Support Specialist (1st/2nd Level)
Builds
IT service delivery and ticket resolution for automotive and technology clients
Domain
IT Services / Automotive Industry
Required skills
IT support experience, ticketing systems (OTRS, ServiceNow, Jira), user permission management, ITIL knowledge, analytical thinking, structured work approach
Preferred skills
ITIL framework knowledge, advanced ticketing system expertise
Technologies
OTRS, ServiceNow, Jira
Responsibilities
Troubleshoot and resolve IT incidents and service requests, log and prioritize tickets, escalate complex cases, verify ticket quality and categorization, generate service reports, manage user access rights
Seniority
Mid-level, hands-on IC