Customer Service Agent Kundenservice (m/w/d)
On-site
Core
Handling customer inquiries via phone, email, and chat, managing customer requests independently according to defined processes, and consulting customers on products and services.
Role type
Customer Service Agent
Builds
Customer support and service delivery for an automotive industry client
Domain
Automotive industry
Deliverable
client delivery
Required skills
Customer service, communication, CRM system usage, digital applications proficiency, independent problem solving
Responsibilities
Answering customer calls, emails, and chats; Processing customer requests; Maintaining data in CRM systems; Escalating complex inquiries to specialized departments; Consulting customers on products and services