Mitarbeiter (m/w/d) im IT-Onsite-Support
Core
Onsite IT support technician providing 1st & 2nd level support, hardware/software installation, and repair for clients in Frankfurt.
Role type
Onsite IT Support Technician
Builds
Repairs and maintains client hardware and software systems
Domain
IT Services / Hardware Support
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, software installation, ticket system management, client communication, ITIL process knowledge, data transfer
Preferred skills
Industrial customer environment experience, empathetic customer service, proactive problem solving
Technologies
PC, Printers, Smartphones, Tablets, Ticket Systems
Responsibilities
Handle 1st & 2nd level support tickets on-site, communicate with hardware manufacturers for repairs, perform on-site installation and repair of hardware and software, manage data transfer for devices, document work in ticket system, participate in ITSM process improvements