Onsite Support Engineer m/w/d [Kziff. RM9174]
Core
Onsite support engineer responsible for on-site and remote IT support, managing workplace IT, desktop PCs, notebooks, peripherals, software settings, and user accounts.
Role type
onsite support engineer (desktop & hardware)
Builds
prepared exchange devices with pre-configured images
Domain
IT support / workplace IT
Deliverable
physical/clinical work
Required skills
desktop PC and notebook support, peripheral device management, software configuration, user account administration, hardware troubleshooting (RAM/SSD exchange), ticket system documentation
Preferred skills
none stated
Technologies
none stated
Responsibilities
support colleagues on-site and remotely, act as contact for workplace IT topics, handle support requests via ticket system or coordinator, prepare and image exchange devices, perform simple hardware exchanges, escalate complex repairs and warranty cases, document all hardware and software issues in the ticket system
Seniority
entry-level to mid-level