Mitarbeiter IT Helpdesk / Data Center (m/w/d) bei einem Telekommunikationsanbieter in Frankfurt
Core
Provide IT support via phone, email, and ticketing systems for a telecommunications client, including on-site device checks, user setup, and data center process optimization.
Role type
IT Helpdesk and Data Center Technician (1st Level Support)
Builds
IT support services and operational stability for a telecommunications client
Domain
Telecommunications / IT Operations
Deliverable
client delivery
Required skills
IT system integration, Microsoft Office environment (Office 2016, Windows 10, Exchange, SharePoint), ticket management, on-site hardware handling, process documentation
Preferred skills
Data center process optimization, external vendor coordination, shift work readiness
Technologies
Microsoft Office 2016, Windows 10, Exchange, SharePoint
Responsibilities
Answering IT support calls and emails, creating and qualifying support tickets, performing on-site device inspections, setting up user accounts in Microsoft environments, coordinating external service providers, swapping hardware components, documenting IT processes, and resolving data center disruptions